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Posted: December 15, 2009
Oxford Instruments Launches Flexible Support Agreement Packages
(Nanowerk News) As a leader in systems and processes for etch, deposition and growth, Oxford Instruments Plasma Technology (OIPT) prides itself in providing first class, comprehensive after sales support to its customers globally. Now the company has launched new, flexible and personalised “Oi Service” Flexible Support Agreements to suit its customers’ individual requirements.
OIPT Support Agreements offer numerous benefits, including great cost savings on both time and spares, reduced lifetime cost of ownership due to regular maintenance, and reduced downtime. Additional savings can be made when customers purchase a 3 or 5 year contract.
Recognising that customers have varied and diverse needs, OIPT’s new Support Agreement packages are based on a ‘Pick and Mix’ concept – the customer can select from a number of options to create a Support Package tailored to their precise requirements, rather than have the rigidity of taking set services, some of which they may not need.
Comments OIPT’s Customer Support Sales Manager, Diane Stubbs, "In formulating this new ‘pick and mix’ concept we are encouraging our customers to choose the support that suits them best. This will ensure excellent value support, coupled with the knowledge that customers’ systems are being maintained by highly skilled OIPT Field Engineers."