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Posted: May 31, 2012
Asylum Research Introduces the AFM Industry's First Five-Year Instrument Warranty
(Nanowerk News) Asylum Research announced today that it has extended its standard two-year
warranty coverage to five years on all its Atomic Force/Scanning Probe Microscopes, an industry first. The five-year
"bumper-to-bumper" warranty covers parts and labor on Asylum's Cypher™, MFP-3D™ Atomic Force Microscopes
(AFMs) and MFP NanoIndenters. In the unlikely event of a breakdown during normal usage, Asylum will repair the
system, or replace the broken part, at zero cost to the user. This new warranty coverage, in addition to Asylum's
exclusive six-month, no-questions-asked, money-back guarantee, sets a new and higher standard for customer
protection. Asylum offers the lowest cost of ownership of any AFM company, including lifetime hardware/software
support at no charge, free software updates, and free OnSight™ online remote diagnosis. In addition, Asylum has the
fastest repair turnaround in the industry, averaging less than eight working hours initial response time, 24 hour
solution/diagnosis time, and 48 hour in-factory repair/replace time.
"We want our customers to know that when they purchase an Asylum instrument that they become part of the Asylum
family – with our assurance that we will take care of them with the best products, hardware, software and applications
support available," commented Jason Cleveland, Asylum CEO. "Due to the high reliability of our AFMs, we don't
make much money on service. When we looked at the numbers, this was an easy decision to make."
"Many customers don't consider the cost of ownership when they purchase other AFMs and get stuck with costly
repairs and downtime in the future, " added Roger Proksch, Asylum President. "Customer support has always been our
priority, not a profit center. Our customer support team has been a huge advocate for offering the additional coverage.
It is on their recommendation that we are extending this warranty back to all customers who purchased an Asylum
instrument after January 1, 2012."
Asylum Research is the technology leader in atomic force and scanning probe microscopy (AFM/SPM) for both
materials and bioscience applications. Founded in 1999, we are an employee owned company dedicated to
innovative instrumentation for nanoscience and nanotechnology, with over 300 years combined AFM/SPM
experience among our staff. Our instruments are used for a variety of nanoscience applications in material science,
physics, polymers, chemistry, biomaterials, and bioscience, including single molecule mechanical experiments on
DNA, protein unfolding and polymer elasticity, as well as force measurements for biomaterials, chemical sensing,
polymers, colloidal forces, adhesion, and more. Asylum's product line offers imaging and measurement capabilities
for a wide range of samples, including advanced techniques such as electrical characterization (CAFM, SKPM,
EFM), high voltage piezoresponse force microscopy (PFM), thermal analysis, quantitative nanoindenting, and a wide
range of environmental accessories and application-ready modules.
Asylum's MFP-3D set the standard for AFM technology, with unprecedented precision and flexibility. The MFP-3D
is the first AFM with true independent piezo positioning in all three axes, combined with low noise closed-loop
feedback sensor technology. The MFP-3D offers both top and bottom sample viewing and easy integration with most
commercially-available inverted optical microscopes.
Asylum's Cypher AFM sets the new standard as the world's fastest and highest resolution AFM. Cypher provides
low-drift closed loop atomic resolution for the most accurate images and measurements possible today, >20X faster
AC imaging for images in seconds instead of minutes or hours, Spot-On™ automated laser and photodetector
alignment for easy setup, integrated thermal, acoustic and vibration control, and broad support for all major
AFM/SPM scanning modes and capabilities.
Asylum Research offers the lowest cost of ownership of any AFM company. Ask us about our industry-best five
year warranty, our legendary product and applications support, and our exclusive 6-month money-back satisfaction
guarantee. We are dedicated to providing the most technically advanced AFMs for researchers who want to take
their experiments to the next level. Asylum Research also distributes third party cantilevers from Olympus,
Nanoworld/Nanosensors, and our own MFM and iDrive™ tips.
For additional information, contact Terry Mehr, Director of Marketing Communications, Asylum Research, 6310
Hollister Avenue, Santa Barbara, CA 93117, 805-696-6466 x224, Terry@AsylumResearch.com
Source: Asylum Research
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